Mapping Knowledge Networks in Organizations: Creating a Knowledge Mapping Instrument

نویسندگان

  • Wayne G. Lutters
  • Mark S. Ackerman
  • James Boster
  • David W. McDonald
چکیده

The ability to leverage organizational expertise is a critical success factor in most forms of knowledge work. However, expertise is an exceedingly difficult resource to manage. The design of computer-based support for knowledge management requires extensive, costly and inefficient cycles of knowledge elicitation to generate a reasonable knowledge map. We propose an alternative approximation technique which reduces these costs, while providing functionally equivalent data. In this methodological case study we chronicle the development of the key instrument in this approximation technique.

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Creating a Knowledge Mapping Instrument Approximation Techniques for Mapping Knowledge Networks in Organizations

This research has been supported by grants from the CISE/IIS/CSS Division of the U.S. National Science Foundation and the NSF Industry/University Cooperative Research Center (CISE/EEC) to the Center for Research on Information Technology and Organizations (CRITO) at the University of California, Irvine. Industry sponsors include: ATL Products, the Boeing Company, Bristol-Myers Squibb, Canon Inf...

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تاریخ انتشار 2000